I invite you to know the terms that define this transaction before finalizing your purchase process.
Responsible for this website: Miriam Esquivel Blanco; with NIF: 52165577-J; email: firstname.lastname@example.org.
It is the owner of the website located at the Internet address: miriamesquivel.com, hereinafter, the Platform.
The person who accesses the Platform in order to contract products or services available therein (hereinafter, the Client), ensures that it has the legal capacity to do so.
If you do not agree with any part of the terms, you will not be able to contract any of the services offered.
Miriam Esquivel reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, Miriam Esquivel will notify you by posting an advertisement on the website.
The use of any service from the notification of a substantial change in the terms will constitute your acceptance of the modified Terms.
In the case of minors under fourteen, the consent of the parents or guardians is required for the processing of their personal data.
Do not knowingly collect personal information from children under the age of 14 without the consent of the minor's parent or guardian.
In any case will data be collected from the minor regarding the professional, economic situation or the privacy of the other members of the family.
If you are under fourteen and have accessed this website without notifying your parents, you must not register as a user.
The purpose of these general contracting conditions is to regulate the relationship between miriamesquivel.com and the Client regarding the contracting of products or services available on the website.
Products or services available on the Platform are considered to be all those offered on the Platform (online psychotherapy, coaching and couple therapy servics, infoproducts and online courses).
By contracting products os services available on the Platform, the Client expressly accepts all the clauses of these general conditions of contract, as well as of all those particular conditions collected for the contracting of certain products or services available on the Platform. In case of not accepting any of the aforementioned clauses, the Client must refrain from contracting products or services on the Platform.
Products available on the web
Miriam Esquivel, trhough her web page www.miriamesquivel.com, offers services and infoproducts about psychotherapy, coacing and online courses, specifically:
- a) Online psychotherapy
- b) Online coaching
- c) Couple therapy online
- d) Infoproduct: audiebook
- e) Online course: From emotional ups and downs to Inner Tranquility
Third Party solutions
Some services may incluide third-party solutions. Miriam Esquivel can provide links to third party websites as associated partners for the procision of some services.
You also agree that you must use these services in accordance with the rules of use established by Miriam Esquivel and its Partners and that any other use may constitute an infringement copyright.
It is forbidden to alter, evade, do reverse engineer, decomplie, disassemble or alter in any way the solutions provided by Miriam Esquivel, in the form of infoproducts and services, for any reason.
System or network security violations may result in civil or criminal liability.
How to place an order and reasonable use
The services must be requested trhough the appropriate channels to be received and answered within a reasonable period of time.
- Through the different forms of contact of the web, or the email email@example.com
- Making the purchase on the sales pages.
The user must provide the corresponding information required for the acquisition of the available services or products on this website. The information you provide to place the order must be accurate, complete and updated at all times. Failure to do so constitudes a violation of the terms, which may result in the dissolution of the contract with miriamesquivel.com
From the moment of acceptance, the user acquires the status of Client of miriamesquivel.com
Miriam Esquivel can provide alternative solutions to the client, including referral to Miriam Esquivel's network of partners.
Conditions for contracting Services
The specific characteristics of each service (scope, objectives, activities, tools, duration, budget, form of payment, etc.) will be detailed in the service proposal.
All these services will be billed according to the conditions established in the proposal and must be paid in full before starting the service.
At the moment in which the user requests to have access to psychotherapy, coacing or online couple therapy service, a convenient date for both parties will be sought for the first interview.
Once the date and time of the meeting have been agreed upon, the user will be entitled to a video-conference conversation lasting approximately 1 hour, in which he will present his case in the most concise manner possible, and will answer all the questions that Miriam Esquivel ask you for the realization of the contracted service.
Conditions of acquisition and method of payment
All services will be provided once it has been verified that 100% of the amount has been paid through the payment systems enabled for this purpose.
You agree to pay the services contracted to Miriam Esquivel in the forms of payment accepted and for any additional amount (including taxes and charges for late payments, as the case may be).
The prices of the Services may change at any time at the sole and exclusive discretion of Miriam Esquivel. The Services do not provide price protection or reimbursements in the case of price reductions or promotional offers.
Miriam Esquivel accepts these forms of payment:
- Credit card (stripe)
No other payment method is accepted. Prices do not include taxes.
To start the process of purchasing the training available on the web, you must access the sales area and sign up from the corresponding Your Courses button. You must fill in the information requested to acquire the service or product that you have selected.
Once the payment method has been chosen, the order will be confirmed automatically. You will know when the registration has been formalized when you have received an email with the confirmation of the purchase.
Once the hiring process and the acceptance by miriamesquivel.com have been completed, the user will automatically send the user codes to access the contracted training.
In both cases, once the payment is made, the user will receive the instructions to access the selected course via email.
Once the purchase process is completed, a confirmation of the purchase made will be sent to the indicated email address, which will serve as proof of the transaction (Proof of purchase) and the invoice.
In accordance with the provisions of Law 37/1992, of December 28, regulationg this tax and European Directive 2008/8/EC, the operation may be exempt or not subject to the same depending on the country of residence of the buyer and of the condition in which he acts (businessman/professional or private). Consequently, in some cases, the final price of the infoproduct may be altered with respect to the one shown on the website.
The final price of your order may vary depending on the VAT rate applied to the order. For orders to countries of European Union, the VAT rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT rate corresponding to the country of destination of the products.
Reasonable use clause
All services are subject to a reasonable use clause. The definition of reasonable use is determined by miriamesquivel.com, at its sole and exclusive discretion. The clients that miriamesquivel.com considers that they abuse the contracted service, will be contacted to delimit the conditions of use in each case.
MiriamEsquivel reserves the right to suspend the service if we consider that it exceeds the clause of reasonable use.
MiriamEsquivel reserves the right to deny access to the services contracted to those users who carry out activities that violate its code of conduct, such us.
- The dissemination, without the timely authorization, of the materials provided in the realization of the programs.
- The realization of activities that violate the intellectual property rights of miriamesquivel.com
miriamesquivel.com expressly forbids the reproduction, modification, communication or distribution, by any public or private means of the contents provided to the CLIENT, as a consequence of the provision of contracted services.
Reproduction or publication of any professional reply, provided to the CLIENT by miriamesquivel.com, during the execution of the contracted service, or subsequent to said execution is strictly prohibited.
Returns and disclaimer
The withdrawal is the faculty of a consumer of a good to return it within a legal term, without having to claim or give any explanation about it or suffer a penalty.
- In the individual sessions of the psychotherapy, coaching or online couple therapy service there is no possibility of return or withdrawal in these services carried out.
- In the packs of the psychotherapy, coaching or online couples therapy service you can return the sessions that have not been done within 3 months in the pack of 3 sessions and 5 months in the pack of 5 sessions.
- The deadline for withdrawal of digital content products (such as my online courses) will be suspended when the keys to access digital content are used.
- The deadline for withdrawal in infoproducts (such as the audioebook) will be suspended at the time the download is made.
In accordance with the cases provided for in article 45 of the Commercial Law, it is not possible to exercise the right of withdrawal in:
- Contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, can not be returned or may deteriorate or expire quickly.
- Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced with immediate effect for permanent use.
- And in general all those products ordered from a distance that are made to our needs: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc. ).
The user will have a period of 14 days to resolve the hiring of services as long as they have not begun. If the right of resolution is exercised 10 days before the start of the service, miriamesquivel.com will reimburse the amount received without any retention and never in a period exceeding 30 days. If the aforementioned right has been exercised within a period of less than 10 days, 50% of the amount will be refunded, and if exercised later, no amount will be paid. Miriam Esquivel will not accept changes or refunds that have not previously been communicated through the indicated channels.
This right may be exercised through the mail: firstname.lastname@example.org
The user/buyer may notify the claim, either by email to: email@example.com or by postal mail to Miriam Esquivel Blanco, Passeig Santa Coloma, 55-71, Stairs-B, 5-2 (08030) Barcelona using, if you wish, the following claim form:
Indicate in the claim:
- The service:
- Acquired the day:
- User name:
- Address of the user:
- Signature of the user (only if presented on paper):
- Reason for claim/return/withdrawal:
The refund of the amount will be made within the following 14 calendar days from the date on which your return is approved.
European consumer regulations
The European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. In this sense, as responsible for an online sales platform, we have the duty to inform our users about the existence of an online alternative dispute resolution platform.
To use the conflict resolution platform, the user must use the following link: http://ec.europa.eu/odr
All the information and documentation used during the contracting, development and execution of the implementation services that regulate the relationship between miriamesquivel.com and the Client is confidential.
All information received by the client whether images, emails, texts, access data such as users and passwords, will be treated confidentially, being totally forbidden the assignment to third parties.
Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which is to be disclosed in accordance with the laws or with a judicial resolution of competent authority and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties undertake to fulfill the duty of confidentiality indefinitely.
Limitation of liability
Miriamesquivel.com, reserves the right to make, at any time and without prior notice, modifications and updates of the information contained in the Web, the configuration and presentation of this, the conditions of access, contracting conditions, etc. Therefore, the USER must access updated versions of the page.
In no case miriamesquivel.com is responsible for any breach of contract that occurs on your part, negligence regarding the site, the product sent, the service or any content, for any loss of benefits, loss of use, or actual damages Special, indirect, incidental, punitive or consequential of any kind arising from the misuse by you of the tools provided.
Your sole responsibility will be to provide the service under the terms and conditions expressed in this contracting policy.
miriamesquivel.com will not be responsible for any consequence, damage or harm that may arise from the improper use of the products or services provided.
Jurisdiction and applicable laws
miriamesquivel.com and THE USER, will be ruled to resolve any controversy that may arise from the access, or use of this website, by Spanish legislation, and submit to the Courts and Tribunals of the city of Barcelona.